Was really impressed with the palace hotel. The grounds look stunning as we arrived. The hotels grand entrance was beautiful and the lady on reception was very welcoming. The decor throughout was amazing. The rooms were lovely and clean with everything you could need, coffee, tea, iron, hairdryer etc. Lovely staff couldn't do enough for us. Thanks for a lovely stay.
Hotel was stunning. Room was spacious and beautiful. We stayed on the 3rd floor. Room was modern. Bathroom was spotless and clean.
Reception staff were polite.
Only disappointing comment is that even though we were staying at the hotel we still had to pay for parking which I think should be free if we are paying customers.
peace.joy.hope.love.faith.eats
好友出遊
標準雙床房
入住於2025年05月
4.7
很棒
評價於:2025年05月25日
Great location. Within 5 mins walk to town centre, a shopping centre and the train station. Hotel feels and looks grand. Oddly situated and some non-functional powerpoints in the room. Pretty comfortable beds.
訪客用戶
商務出差
小型雙人房
入住於2025年09月
2.2
評價於:2025年09月25日
I asked the staff if they could clean the room however the staff informed me that I had to let th know the night before it if I needed the cleaning!
How would I know my bathroom or toilet will be be cleaned the next day until I use them.
I asked for a bottle of water and they have refused.
Also I had stayed there for few times and never felt this disappointed. I will try not to stay there ever again
訪客用戶
夫妻/情侶出遊
小型雙人房
入住於2025年02月
3.7
評價於:2025年02月18日
We booked a cosy double for two nights in February. The first room we were given on the ground floor was not clean, it looked like it hadn’t been cleaned prior to our check in. The reception staff quickly changed our room which was much better. The general facilities were good, good bar service, pool / gym area was good. Only downside was the sauna wasn’t working.
We would recommend the hotel due to its excellent location, beautiful communal areas and grounds. Opting for a higher price room, overlooking the front of the property would be our choice if we stay again.
Prateek Sethi
夫妻/情侶出遊
雙人間
入住於2025年08月
2.2
評價於:2025年08月20日
Terrible experience. They gave me the wrong room, and when I raised it, the staff just brushed me off saying they were fully booked. Beware while booking – they use multiple photos for the same room, and what you actually get looks nothing like the pictures. The room was tiny, poorly maintained, and had no ventilation. On top of that, there are no telephones in the rooms, so for any issue you have to keep running down to reception. Customer service is completely lacking – no effort to listen or resolve problems. Honestly, I’d rather stay at a small hotel that actually cares about guests than waste money here.
訪客用戶
其他
小型雙人房
入住於2025年08月
3.7
評價於:2025年08月17日
Great location and lovely historic setting. Good outward appearance and room was definitely good (not true of everyone though).
Understaffed to the point where had to eat out and drink out whether I liked it or not as there was never anyone to serve for lunch / drinks etc. etc.
Likewise, no-one around to sample the spa. Facilities might have been good, but will never know.
Staff generally friendly - 1 or 2 distinctly unable to smile and off-hand.
Although the location and building were generally nice, I wouldn’t say this was worth the £170 a night we paid. The bedroom was extremely depressing and the bed was awful, pillows like bricks and we could feel the mattress springs. Additionally, the walls so thin that I was woken up in the middle of the night by the people next door being intimate.
Mark Cocking
夫妻/情侶出遊 小型雙人房
入住於2025年07月
5.0
超讚
評價於:2025年07月28日
Was really impressed with the palace hotel. The grounds look stunning as we arrived. The hotels grand entrance was beautiful and the lady on reception was very welcoming. The decor throughout was amazing. The rooms were lovely and clean with everything you could need, coffee, tea, iron, hairdryer etc. Lovely staff couldn't do enough for us. Thanks for a lovely stay.
Hotel was stunning. Room was spacious and beautiful. We stayed on the 3rd floor. Room was modern. Bathroom was spotless and clean.
Reception staff were polite.
Only disappointing comment is that even though we were staying at the hotel we still had to pay for parking which I think should be free if we are paying customers.
peace.joy.hope.love.faith.eats
好友出遊 標準雙床房
入住於2025年05月
4.7
很棒
評價於:2025年05月25日
Great location. Within 5 mins walk to town centre, a shopping centre and the train station. Hotel feels and looks grand. Oddly situated and some non-functional powerpoints in the room. Pretty comfortable beds.
訪客用戶
商務出差 小型雙人房
入住於2025年09月
2.2
評價於:2025年09月25日
I asked the staff if they could clean the room however the staff informed me that I had to let th know the night before it if I needed the cleaning!
How would I know my bathroom or toilet will be be cleaned the next day until I use them.
I asked for a bottle of water and they have refused.
Also I had stayed there for few times and never felt this disappointed. I will try not to stay there ever again
訪客用戶
夫妻/情侶出遊 小型雙人房
入住於2025年02月
3.7
評價於:2025年02月18日
We booked a cosy double for two nights in February. The first room we were given on the ground floor was not clean, it looked like it hadn’t been cleaned prior to our check in. The reception staff quickly changed our room which was much better. The general facilities were good, good bar service, pool / gym area was good. Only downside was the sauna wasn’t working.
We would recommend the hotel due to its excellent location, beautiful communal areas and grounds. Opting for a higher price room, overlooking the front of the property would be our choice if we stay again.
Prateek Sethi
夫妻/情侶出遊 雙人間
入住於2025年08月
2.2
評價於:2025年08月20日
Terrible experience. They gave me the wrong room, and when I raised it, the staff just brushed me off saying they were fully booked. Beware while booking – they use multiple photos for the same room, and what you actually get looks nothing like the pictures. The room was tiny, poorly maintained, and had no ventilation. On top of that, there are no telephones in the rooms, so for any issue you have to keep running down to reception. Customer service is completely lacking – no effort to listen or resolve problems. Honestly, I’d rather stay at a small hotel that actually cares about guests than waste money here.
訪客用戶
其他 小型雙人房
入住於2025年08月
3.7
評價於:2025年08月17日
Great location and lovely historic setting. Good outward appearance and room was definitely good (not true of everyone though).
Understaffed to the point where had to eat out and drink out whether I liked it or not as there was never anyone to serve for lunch / drinks etc. etc.
Likewise, no-one around to sample the spa. Facilities might have been good, but will never know.
Staff generally friendly - 1 or 2 distinctly unable to smile and off-hand.
Although the location and building were generally nice, I wouldn’t say this was worth the £170 a night we paid. The bedroom was extremely depressing and the bed was awful, pillows like bricks and we could feel the mattress springs. Additionally, the walls so thin that I was woken up in the middle of the night by the people next door being intimate.
皇宮酒店
(The Palace Hotel Buxton & Spa)附近飯店推薦
常見問題
皇宮酒店的入住和退房時間是什麼?
入住時間:15:00-23:30 退房時間:00:00-10:00
皇宮酒店是否提供早餐?
飯店提供早餐。
皇宮酒店提供哪些設施及服務?
泳池,徒步,停車場,運動場,健身房,SPA,24小時服務
皇宮酒店附近有什麼熱門景點?
The Pavilion Gardens(約0.4公里),普爾山洞(約1.4公里),Pavilion Gardens, Buxton(約0.6公里)
Mark Cocking
夫妻/情侶出遊
小型雙人房
入住於2025年07月
nhz****
家庭出遊
雙人間
入住於2025年07月
訪客用戶
夫妻/情侶出遊
雙人間
入住於2025年05月
peace.joy.hope.love.faith.eats
好友出遊
標準雙床房
入住於2025年05月
訪客用戶
商務出差
小型雙人房
入住於2025年09月
訪客用戶
夫妻/情侶出遊
小型雙人房
入住於2025年02月
Prateek Sethi
夫妻/情侶出遊
雙人間
入住於2025年08月
訪客用戶
其他
小型雙人房
入住於2025年08月
bjk13
好友出遊
雙人間
入住於2025年02月
訪客用戶
夫妻/情侶出遊
雙人間
入住於2025年08月
Mark Cocking
夫妻/情侶出遊 小型雙人房
入住於2025年07月
nhz****
家庭出遊 雙人間
入住於2025年07月
訪客用戶
夫妻/情侶出遊 雙人間
入住於2025年05月
peace.joy.hope.love.faith.eats
好友出遊 標準雙床房
入住於2025年05月
訪客用戶
商務出差 小型雙人房
入住於2025年09月
訪客用戶
夫妻/情侶出遊 小型雙人房
入住於2025年02月
Prateek Sethi
夫妻/情侶出遊 雙人間
入住於2025年08月
訪客用戶
其他 小型雙人房
入住於2025年08月
bjk13
好友出遊 雙人間
入住於2025年02月
訪客用戶
夫妻/情侶出遊 雙人間
入住於2025年08月